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Keys To Employee Retention & Customer Satisfaction

🔥 Bonji Hot Takes Volume 28 🔥


Welcome back to another edition of Bonji Hot Takes! Happy Thursday, we hope your week is going well and you are excited for another fast-approaching weekend. If you want to learn more or look back at our previous tips, head over to our website! Aside from producing the best quality, gourmet Açaí, Coconut, Pitaya, and new Mango-Pineapple smoothie bowl bases, our blog has been ranked as a top 100 restaurant blog, feel free to check it out for yourself! ________________ Although it has always been important to keep both employees and customers happy, over the years, the bar has been consistently raised. It's gotten harder and harder to please customers on a daily basis, and now employees aren't standing for poor working conditions. Of course, this isn't a negative thing, employees and customers deserve the best! However, it does mean that, as restaurant owners, we need to find new ways to keep everyone happy and coming back.

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­­­­­­­­­The Key To Employee Retention & Customer Satisfaction Tips To Keep Employees Happy:

  • Resolve Inner-Team Conflicts

    • Use systems of open communication

    • Fulfill your role as a leader and try to understand their issues

    • Create an environment for a healthy resolution

  • Offer Advancement Opportunities

    • Most employees want the chance to grow in their role

    • See who is capable and willing to take on more responsibility

    • 94% of employees say they would stay with a employer longer if they offered advancement opportunities

Tips To Keep Customers Happy:

  • Reward Loyal Customers

    • Think about a rewards program - they are everywhere now

    • Offer free promotional items or even samples of something new

    • Repost them when they are posting your business

  • Make Them Feel Important

    • Learn their names and always say them when they come in

    • Ask about their life, family, job (if comfortable)

    • Know what's going on in the community

Tips For Both Employees & Customers:

  • Cultivate a Culture of Respect

    • 69% of employees say they would work harder if they felt their efforts were being recognized and appreciated

    • Customers want to feel welcomed when they enter a restaurant, not just someone who is bringing in money

  • Reduce Possible Pain Points

    • Seamless Experience: From ordering process to amount of time waiting to delivery

    • Excellent Customer Service

    • Productive & Transparent Employee Meetings

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